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Oct 26, 2020

Conflict is inevitable in education, but luckily it is also an opportunity to build more meaningful connections with those work with. Learn practical strategies from a Human Resources specialist that allow you to seek to understand when things get tense.

Show Notes:

  • Pat's background. [03:00]
  • First, seek to understand. [04:45]
  • Active listening. [07:00]
  • Asking open-ended questions. [8:30]
  • “I” statements. [10:30]
  • Land mines. [13:15]

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